Refund Policy
Last updated: May 25, 2026
This Refund Policy explains how refunds are handled for TranscribeX.ai.
TranscribeX.ai is a digital SaaS platform that provides AI-powered audio transcription and analysis services. Users may purchase paid plans or subscriptions to access transcription minutes, summaries, timestamps, speaker separation, action items, mind maps, and export features.
1. Digital Service
TranscribeX.ai provides digital online services only. No physical goods are shipped.
After a successful payment, the user’s paid plan, subscription, or transcription minutes are activated in their account.
2. Refund Eligibility
We may issue a refund under the following conditions:
- You were charged but your paid plan was not activated due to a system error
- You were charged more than once for the same subscription or order
- The service was unavailable due to a technical issue on our side, and we were unable to provide a reasonable solution
- You contacted us within 7 days of the payment date and the paid service has not been substantially used
3. Non-Refundable Items
Because TranscribeX.ai provides digital SaaS access and usage-based AI transcription services, the following are generally not refundable:
- Used transcription minutes
- Generated transcripts, summaries, timestamps, speaker separation results, mind maps, exported files, or other generated outputs
- Partially used subscription periods
- Payments related to accounts that violate our Terms of Service or Acceptable Use rules
4. Subscription Cancellation
You may cancel your subscription at any time.
Cancellation stops future renewals but does not automatically refund previous payments.
After cancellation, your paid plan may remain available until the end of the current billing period, unless otherwise stated.
5. How to Request a Refund
To request a refund, please contact us at:
Please include the following information:
- Your account email
- Payment date
- Order ID or transaction ID, if available
- Reason for the refund request
We usually review refund requests within 1–3 business days.
6. Payment Processor
Payments may be processed by third-party payment providers such as PayPal, Stripe, Paddle, Lemon Squeezy, or other supported payment processors.
Approved refunds will generally be returned to the original payment method, subject to the payment processor’s rules and processing time.
7. Contact
If you have any questions about this Refund Policy, please contact: