Privacy Policy
Last updated: May 25, 2026
This Privacy Policy explains how TranscribeX.ai collects, uses, stores, and protects your information when you use our website and services.
TranscribeX.ai is an AI-powered audio transcription and analysis SaaS platform. Our services allow users to upload audio files and generate transcripts, summaries, timestamps, speaker separation, action items, mind maps, and exportable documents.
By using TranscribeX.ai, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Account Information
- Email address
- Login information
- Account settings
- Subscription or plan status
Uploaded Content
- Audio files uploaded by users
- Generated transcripts
- Summaries
- Timestamps
- Speaker labels
- Mind maps
- Exported documents
Usage Information
- Pages visited
- Features used
- File upload records
- Transcription minutes used
- Device and browser information
- IP address and general location information
Payment Information
Payments are processed by third-party payment providers such as PayPal, Stripe, Paddle, Lemon Squeezy, or other supported processors.
We do not store complete credit card numbers or full payment card information on our servers.
2. How We Use Your Information
We use your information to:
- Provide audio transcription and analysis services
- Generate transcripts, summaries, timestamps, speaker separation, mind maps, and exportable documents
- Manage your account and subscription
- Process payment status and activate paid plans
- Provide customer support
- Improve service quality, security, and performance
- Detect abuse, fraud, or violations of our Terms of Service
- Comply with legal and regulatory obligations
3. Uploaded Audio and Generated Content
Uploaded audio files and generated text results are used only to provide the requested transcription and analysis services.
We do not sell your uploaded audio files, transcripts, summaries, mind maps, or generated content.
We may process uploaded files through trusted infrastructure providers, AI service providers, cloud storage providers, or other technical service providers necessary to operate the service.
4. Data Retention
We retain account information for as long as your account remains active or as needed to provide services.
Uploaded files and generated results may be retained for service continuity, user access, debugging, security, and compliance purposes.
Users may delete files from their account where the feature is available, or contact us to request deletion.
5. Data Sharing
We may share limited information with trusted third-party service providers, including:
- Cloud hosting providers
- AI processing providers
- Payment processors
- Analytics providers
- Customer support tools
- Security and fraud prevention providers
These providers are used only to help us operate, secure, and improve the service.
We do not sell your personal information.
6. Payment Processing
When you make a payment, your payment information is handled by the relevant payment processor.
We may receive limited payment-related information such as payment status, transaction ID, subscription status, plan type, and billing email.
We do not store full card numbers or complete payment credentials.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep users logged in
- Remember preferences
- Analyze website usage
- Improve performance and security
- Support payment and account functionality
You may manage cookies through your browser settings.
8. Security
We use reasonable technical and organizational measures to protect user information, including access controls, encryption where appropriate, and secure infrastructure practices.
However, no online service can guarantee absolute security.
9. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing
- Request a copy of your data
- Withdraw consent where applicable
To submit a privacy or data request, please contact:
10. International Users
TranscribeX.ai may be used by users from different countries and regions.
By using our services, you understand that your information may be processed and stored in countries outside your location, depending on our service providers and infrastructure.
11. Children’s Privacy
TranscribeX.ai is not intended for children under the age of 13, or the minimum age required by applicable law.
We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, please contact: