Service Delivery & Subscription Policy
Last updated: May 25, 2026
This Service Delivery & Subscription Policy explains how TranscribeX.ai delivers its digital SaaS services and how subscriptions work.
1. Digital Service Delivery
TranscribeX.ai is a digital SaaS service. No physical goods are shipped.
After successful payment confirmation, the user’s paid plan, subscription, or transcription minutes are activated automatically in their account.
Users can then upload audio files and use transcription, summaries, timestamps, speaker separation, action items, mind maps, and export features online.
2. Activation Time
Paid plans are usually activated immediately after payment confirmation.
In some cases, payment processing or verification may take additional time depending on the payment provider.
If your paid plan is not activated after payment, please contact:
3. Subscription Plans
TranscribeX.ai may offer monthly or yearly subscription plans.
Each plan may include a certain amount of transcription minutes, file upload limits, export features, priority processing, or other service features.
The available plans and prices are displayed on the Pricing page.
4. Billing Cycle
Subscriptions are billed according to the billing cycle selected by the user, such as monthly or yearly.
Unless canceled, subscriptions may renew automatically at the end of each billing cycle.
5. Cancellation
Users may cancel their subscription at any time through their account page, payment provider, or by contacting support.
Cancellation stops future renewals.
Cancellation does not automatically refund previous payments.
6. Plan Changes
Users may upgrade or downgrade their plan where available.
Plan changes may affect transcription minutes, file limits, export features, and other service permissions.
7. Failed Payments
If a payment fails, is reversed, disputed, or refunded, TranscribeX.ai may suspend, downgrade, or limit access to paid features.
8. No Physical Shipping
TranscribeX.ai does not sell or ship physical products.
All services are delivered online through the website after account login and payment confirmation.
9. Support
For subscription, activation, billing, or service delivery questions, please contact: